Sable Ink Publishing
We want you to be satisfied with your purchase. Because Sable Ink Publishing sells both physical books and digital products, refund and return eligibility depends on the type of product purchased.
Physical Books
If your physical book arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number and a description of the issue. Photographs of damaged items may be requested.
Approved replacements or refunds will be handled on a case-by-case basis.
Books that have been read, used, damaged after delivery, or otherwise returned in a condition different from how they were received may not be eligible for a refund.
Shipping charges are generally non-refundable unless the return is the result of an error by Sable Ink Publishing.
Digital Products and Audiobooks
Due to the nature of digital products, digital purchases are generally non-refundable once the digital file or download access has been delivered.
This includes downloadable audiobooks, ebooks, digital editions, and other downloadable content sold through this website.
If you experience a technical problem that prevents you from accessing or downloading a purchased digital product, please contact us. We will work with you to restore access or provide a replacement download when appropriate.
Duplicate purchases or other exceptional circumstances may be reviewed individually.
Order Cancellations
Physical-product orders may be cancelled before they have been processed or shipped. Once an order has shipped, it can no longer be cancelled.
Digital orders generally cannot be cancelled after download access has been provided.
Refund Processing
When a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
Contact
For questions about refunds, returns, damaged orders, or digital-download problems, contact:
Sable Ink Publishing